Here at Yue Hwa online ordering, our customer service representatives strive to make a difference to the usual online shopping experience. They are here to address all your interests, concerns and to minimise the risks to both parties.

If by chance that there is a problem with our product, a request to return the product can be initiated by following the procedure below.

1. All returns must be made within 14 days of receipt of the product.
2. The product must be unopened in the original packaging, unused and as new.
3. All returns will need to be assessed by Yue Hwa to determine if the product falls under a returns policy category.
4. All returns must be accompanied with original receipt.

Return of goods can be initiated by clicking the button at the bottom of this page. Please fill in all the details and reason for returning the product, once submitted an automated email will be sent to both parties and future correspondence will be via email. Should a return of goods be granted, payment will be credited back based on the original payment method.

For all returns, shipping is to be paid by the customer accompanied by the sales invoice.

Yue Hwa reserves the right to amend the terms and conditions without prior notice. For any disputes, Yue Hwa Chinese Products Emporium Limited's decision shall be final.